Frequently Asked Questions

Answers to the most asked questions at tea baji

This page provides detailed answers to the questions tea baji users ask most — everything you want to know about depositing money, live dealer games, account verification, device issues and VIP cashback. If you cannot find your question here, our 24/7 support team is always ready to help.

Payments and Deposits

How to deposit money

You can deposit at tea baji via bKash, Nagad, Rocket, Upay and bank transfer. For bank transfer, you can send directly from major banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank. The minimum deposit across all methods is just ৳300. Log in to tea baji and go to the Deposit section to see all options.

To deposit with Nagad, first log in to your account, then select "Nagad" on the cashier page. Send a minimum of ৳300 to tea baji's designated Nagad number and confirm with the transaction ID. Your balance is usually credited within a few minutes. During busy late-night hours it may take a little longer.

bKash payments are usually credited to your tea baji account within minutes. If your balance does not appear after the transaction is complete, save the transaction reference number and contact us via live chat. Network delays can occasionally extend this to up to 15 minutes.

First check your mobile banking app to confirm the transaction was successful. If it was, contact tea baji's 24/7 live chat with the transaction ID, date, time and amount. The support team usually resolves this quickly. If the money was sent to the wrong number, it may take a bit longer to recover.

The minimum withdrawal from tea baji is ৳1,000. Once a withdrawal request is approved, it normally arrives in your bKash, Nagad, Rocket, Upay or bank account within 1 hour. Your account must be verified before a withdrawal can be processed.
Live Casino

Live Dealer Games

In roulette, a ball is released onto a spinning wheel and whichever slot it lands in is the winning number. You can bet on a specific number, a colour (red or black), or odd or even numbers. At tea baji Casino you can play live roulette with a real dealer via Evolution's live tables. A win on a single number pays 35:1.

Teen Patti is a three-card game where both the dealer and the player receive three cards — whoever has the best hand wins. Andar Bahar is simpler: a joker card is placed face up, then cards are dealt to the Andar (inside) or Bahar (outside) side — whichever side first receives a card of the same value as the joker wins. tea baji offers Teen Patti Joker and Teen Patti 20-20 from JILI games.

tea baji's live dealer tables offer a range of bet limits, from low-stakes tables to high-end VIP tables. Low-limit tables are available for new players and high-limit tables for experienced players. After logging in, you can see the limits for each table in the game lobby.

Yes, in live dealer games a real person hosts the game from a studio via live video stream. The streams come from world-class studios including Evolution, Ezugi and Pragmatic Play Live. You place your bets and make your decisions through the interface, and the dealer sees them and handles the cards or roulette accordingly.
Security and Identity

Account Verification

tea baji uses SSL encryption to keep all documents secure. Your national ID or passport details are used only for identity verification and are not shared with third parties. Full details are in the Privacy Policy.

tea baji may request verification before your first large withdrawal or if any suspicious activity is detected on your account. You can also verify voluntarily at any time after registration, which speeds up future withdrawals. No one under 21 years of age may open an account.

Yes, the name registered on your tea baji account must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal may be held up. It is important to enter the correct name at registration — if you need to change it later, contact support for assistance.

Identity verification is done for two reasons: first, to protect your account so that no one else can withdraw your money; second, to prevent money laundering and to confirm that you are 21 or older. It is also an important part of the responsible gaming policy.
Mobile and Technology

Device and Technical Issues

tea baji runs on any modern device — Android smartphones, iPhones, tablets and desktop or laptop computers. Chrome, Firefox, Safari and Edge browsers are supported. For a better mobile experience, Android and iOS apps are also available through official channels.

First clear your browser's cache and cookies — in Chrome this can be done from Settings > Privacy > Clear browsing data. Then reload the page. If the problem continues, try a different browser or check your internet connection. A good-speed connection is needed for live games — at least 5 Mbps is recommended.

Both the tea baji Android (APK) and iOS apps are available. They can be obtained through official channels. Visit the tea baji App page for full details. Downloading from third-party sources is not safe — always use the official source.

On Android, open tea baji in Chrome, then select "Add to Home screen" from the browser menu (three dots). On iPhone, open it in Safari and tap "Add to Home Screen" from the share button. This lets you open tea baji directly from your home screen just like an app.

Yes, all tea baji games run fully in a mobile browser. Slots from PG Soft, JILI and Pragmatic Play and live tables from Evolution can be played directly in the browser — no plugins needed. The screen automatically adjusts to fit the mobile display.
Rewards and Benefits

VIP and Cashback

tea baji has five VIP levels: Bronze (up to 0.2% weekly cashback), Silver (0.4%), Gold (0.6%), Platinum (0.8%) and Diamond (1.0%). Each level pays cashback on your weekly net losses. Learn more on the tea baji VIP page.

In addition to weekly cashback, VIP members receive priority access to special promotions, faster withdrawal processing, special gifts for festivals and birthdays, and dedicated support. Higher levels come with more personalised service. VIP benefits apply to tea baji accounts only.

Weekly cashback is calculated on the net loss for that week — total losses minus total winnings. For example: if a Gold member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.6% = ৳120. This amount is automatically credited to your account.

Your tea baji VIP level increases gradually through regular play and staying active on your account. The more active you are and the more you participate in games, the sooner you have the opportunity to reach the next level. You will be notified by support when your level increases.

tea baji's welcome bonus is a 120% bonus on the first deposit, up to ৳20,000. The bonus amount must be wagered 15 times. Example: if you deposit ৳1,000, you get ৳1,200 as a bonus, your total balance will be ৳2,200, and to withdraw the bonus you need to place bets of ৳1,200 × 15 = ৳18,000.
Need help?

Still have questions? We're here

If you don't find the answer to your question on this FAQ page, don't worry — tea baji's support team is ready to help in Bengali and English, seven days a week, twenty-four hours a day. Whether it's a deposit issue or understanding slot rules — contact us directly for anything.

Live Chat Click the live chat button from any page on the site to talk to us directly — connection is usually made within a few seconds
Email Support For detailed issues, write to us by email: [email protected] — you can write in either Bengali or English