tea baji's Privacy Policy
This policy clearly explains how tea baji collects, uses, and protects your personal information. Please read it carefully before using this platform.
This Privacy Policy ("Policy") is published on behalf of the tea baji platform ("we", "us") and applies to all registered and unregistered users ("you", "member") of the website https://teabaji.cam and its mobile application. The purpose of this Policy is to inform you about what information we collect from you, why we collect it, how we use it, and what steps we take to keep it secure.
By using this platform or creating an account, you are considered to have accepted all terms of this Privacy Policy. This Policy must be read together with our Terms and Conditions — both documents together form the complete legal basis of your relationship with tea baji.
tea baji provides services only to individuals aged 21 or above. We do not knowingly collect information from any minor.
What Information We Collect
tea baji aims to maintain a safe and transparent relationship with you. To that end, we collect only the information that is genuinely necessary for operating our services.
1.1 Registration Information
When you open an account, we collect the following information:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- Residential address within Bangladesh
- Username and password chosen by the user
1.2 Identity Verification (KYC) Information
To ensure secure transactions and account protection, we may request identity verification documents in certain situations. These may include:
- Scanned copy of National ID (NID) or passport
- Proof of residence document
- Information about the source of deposit or withdrawal (where applicable)
1.3 Financial Information
Relevant payment information is collected to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers. Full financial account numbers are never stored — only the reference information needed to verify transactions is retained.
1.4 Automatically Collected Information
Certain technical information is recorded automatically while you use the platform:
- Device type, operating system, and browser information
- IP address
- Login and logout times and dates
- Navigation patterns and session logs within the platform
- Cookie and local storage data
How Collected Information Is Used
tea baji uses your information only for specific and legitimate purposes. Information is not processed for any purpose other than those listed below:
2.1 Account Management and Service Delivery
- To register, verify, and secure your account
- To process deposits and withdrawals
- To apply bonuses, promotions, and VIP benefits
- To maintain gaming history and transaction records
- To handle support requests
2.2 Security and Fraud Prevention
Collected information is used to prevent account misuse, fraud, and unauthorised access. It also helps detect multiple people accessing a single account or a member operating multiple accounts.
2.3 Meeting Legal Obligations
Your information may be used to comply with applicable laws and regulations and to respond to lawful requests from competent authorities.
2.4 Improving Service Quality
Anonymous and aggregated statistics are used to analyse user experience and improve the platform's functionality and design. No individual's identity is revealed in this analysis.
2.5 Communication and Notifications
Your mobile number and email are used to send important account notifications, transaction confirmations, and support messages. If you do not wish to receive promotional messages, you can turn them off through your account settings or via live chat.
Policy on Sharing Information with Third Parties
tea baji does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following limited situations:
3.1 Service Partners
Information may be shared with selected partner organisations for payment processing, identity verification, and technology infrastructure management. These partners operate under strict confidentiality agreements and may use the information only to perform the specific services assigned to them.
3.2 Legal Requirements
We may be required to disclose information pursuant to a court order, a lawful request from an investigative authority, or applicable law. In such cases, tea baji provides only the information that is legally required.
3.3 Business Transfer
In the event of a business merger, acquisition, or asset transfer, user information may be transferred as part of the assets. We will notify members in advance of any such change.
3.4 Your Consent
For any sharing of information beyond the cases mentioned above, we will obtain your explicit consent.
How We Keep Your Information Secure
The security of your information is of the highest importance to tea baji. We have put in place a number of industry-proven technical and organisational measures to that end:
4.1 Encryption and Transmission Security
SSL (Secure Sockets Layer) encryption is active on all pages of the platform. All data exchanged between your browser and our servers is encrypted, so no one can read or alter it in transit.
4.2 Server and Database Security
Servers storing user information are protected by firewalls and access controls. Passwords are never stored in plain readable form — they are always kept in a hashed format (using a hashing algorithm).
4.3 Access Control
Among our staff, only those who need access to perform their duties can view user information. Access logs are reviewed regularly.
4.4 Regular Security Reviews
Regular security assessments are conducted to identify potential vulnerabilities and keep protective measures up to date.
Please note that no organisation can guarantee 100% security for data transmitted over the internet. You also bear partial responsibility for keeping your account password confidential and ending your session after logging in on an unfamiliar device.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the tea baji website and app. Cookies are small files stored in your browser that improve your experience on future visits.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and enabling the platform's basic functionality. Without them, the website will not work properly.
5.2 Functional Cookies
These cookies are used to remember your preferred language, theme, and other settings, saving you from re-entering the same settings on every visit.
5.3 Analytical Cookies
These cookies collect information about which pages are used most and where users encounter problems, helping us improve service quality. They do not collect any personal information.
5.4 Cookie Control
You can disable cookies by changing your browser settings. However, disabling essential cookies may mean some platform features are unavailable.
Your Rights as a User
tea baji believes you have clear rights over your own information. You can exercise the rights listed below directly:
6.1 Right to Know
If you want to know what information we hold about you, submit a request via live chat or email. Once verification is complete, the information will be provided within 30 working days.
6.2 Right to Correction
If any information stored in your account is incorrect or outdated, you can request a correction. Identity verification may be required to change your name, address, or contact details.
6.3 Right to Deletion
You can request that your personal information be deleted alongside a request to close your account. However, due to legal obligations, certain transaction records must be retained for a set period — those specific records cannot be deleted until that period has passed.
6.4 Right to Object to Processing
You can object to and stop marketing communications or promotional messages at any time.
6.5 Responsible Gaming and Self-Exclusion
Under tea baji's responsible gaming policy, you can place a temporary or permanent restriction (self-exclusion) on your own account. Once this process is initiated, your information will be securely retained for the duration of the self-exclusion period.
How Long Information Is Retained
tea baji retains information only for as long as necessary — no longer. All relevant information is kept while the account is active.
When an account is closed or deactivated:
- General account information — retained until the potential limitation period for legal claims
- Financial transaction records — retained for the period required under applicable financial regulations
- Identity verification documents — retained for as long as necessary to meet legal obligations
- Anonymous analytical data — may be retained for an extended period for service improvement purposes
Once the applicable retention period has ended, personal information is securely deleted or anonymised.
Protection of Minors' Information
tea baji strictly prohibits registration and participation by anyone under the age of 21. The platform is intended entirely for adults (21+) and we do not knowingly collect information from any minor.
Age verification is mandatory during the registration process and opening an account with false information is prohibited. If any account is suspected to belong to a minor, we will immediately suspend it, delete the associated information, and cancel all transactions.
Process for Updating the Privacy Policy
This Privacy Policy may be revised from time to time due to expansion of services, legal changes, or technical improvements.
If significant changes are made, we will post a notice on the website or notify you at your registered email address. Continuing to use the platform after any changes means you have accepted the updated policy. We recommend checking this page regularly.
If you have any questions about the interpretation or application of this Policy, learn more about us on our About Us page and contact our support team.
Sending a Privacy-Related Request
To request access, correction, or deletion of your data, for questions about cookies, or for any matter covered by this Privacy Policy, contact tea baji's support team directly. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
tea baji Privacy Support
For common questions, check our Frequently Asked Questions (FAQ) page — it has answers to many questions about accounts, payments, and services.